What can I expect from the Princess Diana Exhibition?

Princess Diana: Accredited Access is a licenced, walk-through photography exhibition in London that tells the untold story of how Princess Diana changed the world – through the lens of her official royal photographers, Anwar Hussein and his two sons Samir and Zak. See images and bespoke installations of the Princess of Wales’ public and private life from Anwar’s perspective and learn about the stories behind the photos with an exclusive audio guide.

Where is the experience located?

The exhibition takes place at Dockside Vaults, Ivory House, London E1W 1AT - a five-minute walk from the famous Tower Bridge and the Tower of London. The nearest tube station is Tower Hill which is served by the District and Circles lines, plus the DLR.

Dockside Vaults is a Grade 2 listed building in the heart of central London’s largest marina, St Katharine Docks. A pocket of innovation and tranquillity, hemmed by the buzz of the city, the venue relishes rich history with the Tower of London and Tower Bridge within eyesight.    

Historically used as a storage hub for imports such as tea from India and wool from Australia, the Dockside Vault's raw brickwork and striking archway architecture, lends itself to the monarchical yet intimate feel of the exhibition. 

Does the experience take place in an indoor or outdoor venue?

The exhibition is fully indoors. The stairs lead you to the lower ground floor. A stair lift is available.

How long does the experience last?

Guests will navigate the experience at their own pace, which is expected to take approximately 60-90 minutes.

Is there air conditioning?

Yes, Dockside Vaults is air-conditioned.

Is there an audio guide?

A complimentary audio guide is available for every visitor and is narrated by photographers, Samir and Zak Hussein. If you prefer you can use your own device and headphones. A downloadable link to Google Play and the App Store will be provided on your booking confirmation.

Is the experience accessible for deaf people?

Yes, the exhibition is suitable for those who are hard of hearing. The audio guide app has a written transcript included for everything that is narrated.

What accessibility options do we have for someone visually impaired?

It will be difficult to enjoy the photo exhibition but there is an audio guide guests can listen to.

Will there be strobe lights?


Will food and beverages be available on-site for purchase?

Yes, a cafe and bar are available at the end of the exhibition. There will be a selection of sandwiches and cakes, and royal-themed cocktails.

Can I take photos or record the exhibition?

Yes, photos and videos are encouraged. However, flash photography is not permitted.

Is there seating available around the exhibition?

Yes, there will be seating throughout the exhibition.

Will restrooms be available on site?

Yes, there are restrooms available.

Will there be merchandise for sale?

Yes, exclusive Princess Diana: Accredited Access Exhibition merchandise will be available for sale on-site. There is no online store.


Do I need to arrive at the start of my scheduled session?

When you choose your date and time, you will need to select a half-hour timeslot. This is to regulate the number of visitors in the exhibition at any one time. You may arrive at anytime during your half-hour timeslot. For example, if you choose the 5:30pm timeslot, you can enter anytime between 5:30pm and 6pm.

What happens if I arrive late?

If you arrive late, your entry will depend on the capacity at that time. This may result in an undefined waiting period or no entry to the experience.

Can I bring animals?


Are service dogs allowed?

Yes, service dogs are allowed.

Is there an age requirement?

There is no age requirement. Children under the age of 16 may enter the experience but they must be accompanied by an adult. Children under the age of 5 may enter the experience for free.

How much are tickets?

Tickets start from £17 for an adult. The price may vary depending on demand on a particular day and time.

Is there parking available?

There is no on-site parking available. We recommend checking local parking options and public transportation when planning your visit. Tower Hill Underground Station, servicing the DLR and District and Circle lines, is less than a 10-minute walk away. Plus, there are plenty of bus routes that go across Tower Bridge.

What are the prohibited items at the experience?

Flash photography, alcohol, vapes, and anything which may disturb the other patrons.

Is the venue wheelchair and pram accessible?

Yes, by use of a stairlift.

We offer free carer tickets to those accompanying disabled visitors. Please contact us on 0207 630 2033 or drop an email with the dates/times you’d like to visit to

Are wheelchairs available to rent?


Are companion tickets available for disabled carers?

One free companion ticket is available with a full-paying adult or child. Please contact us on 0207 630 2033 or drop an email with the dates/times you’d like to visit to


Can I purchase a ticket on the door?

Tickets should be purchased online through this website, to avoid disappointment. If you arrive at the door, and there is space for you to enter, you will be able to purchase a ticket.

Where can I get tickets?

The Princess Diana Exhibition official website.

Are refunds allowed? What is the exchange policy?

You can change your dates and times or cancel your tickets up to 7 days before your date of travel by calling 0207 630 2033.

Do I need to print my ticket?

No, but you will need to show your e-ticket on your phone.

Can I transfer my tickets to another person?


Who are the official sellers for this experience?

The Princess Diana Exhibition official website.

Can I make a group booking?

Yes, these can be made online at the official website by selecting the number of tickets required.

I can't find my ticket. What can I do?

Please check your email including your junk folder for your tickets. Any problems, please call 0207 630 2033.

Can I pay cash for tickets at the event?

This is a cash-free experience. Only credit and debit cards are accepted.

Can I hire the exhibition for a private event?

Private and Corporate events are possible within the exhibition for up to 400 people. Email to enquire.

I'm a member of the press, who can i speak to?

For all press enquiries, please email